Privacy Policy
Mello Health is committed to protecting your privacy and handling your personal information responsibly.
Who I am
Mello Health provides counselling and complementary therapies. If you contact Mello Health or become a client, I may collect and use personal information about you in order to respond to enquiries, arrange appointments, provide services and keep appropriate records.
Information I may collect
This may include your name, contact details, information you provide through the website contact form or by email, appointment information, and information relevant to the service you receive.
For counselling and some complementary therapies, this may include sensitive personal information relating to your health, wellbeing or personal circumstances.
Why I use your information
Your information may be used to:

• respond to enquiries;
• arrange and manage appointments;
• provide counselling or complementary therapy services;
• maintain appropriate professional and administrative records;
• meet legal, regulatory, insurance and professional obligations;
• communicate with you about your appointments or services.

Personal information is only used where there is a lawful basis for doing so. Where health or other sensitive information is processed, an appropriate condition for processing special-category data is also required.
How your information is stored
I take reasonable steps to keep personal information secure and to limit access to it. Counselling and therapy records are normally retained securely for a minimum of seven years after the therapeutic relationship or treatment ends, in accordance with insurance and professional requirements. Records relating to minors or vulnerable adults may need to be retained for longer. After the relevant retention period, records are securely destroyed.
Sharing your information
Your personal information is not sold to third parties.
Information may be shared where this is necessary to provide a service, meet a legal obligation, protect someone from serious harm, or where disclosure is otherwise required or permitted by law.
Where third-party services are used to support the running of the practice, reasonable steps are taken to ensure that personal information is handled appropriately.
Your rights
Depending on the circumstances, you may have rights over your personal information, including the right to request access to it, ask for inaccurate information to be corrected, request deletion or restriction of processing, or object to certain uses of your information.
Data protection complaints
If you have a concern or complaint about how your personal information has been handled, please contact Mello Health in the first instance.
Email: stuartwatkins@proton.me
I will acknowledge a data-protection complaint within 30 days, investigate it appropriately, keep you informed where necessary, and communicate the outcome without undue delay.
You also have the right to raise concerns with the Information Commissioner’s Office (ICO), the UK’s independent data-protection regulator.
Changes to this policy
This Privacy Policy may be updated from time to time to reflect changes in the law, professional requirements or the way Mello Health operates.
Last updated: September 2026